This Privacy Policy explains how Quay Hospitality Group collects, uses and protects your personal data in connection with The Thomas Tripp. We are committed to handling your data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Last updated: June 2026
1. Data Controller
The data controller responsible for your personal information is:
Quay Hospitality Group
The Thomas Tripp
10 Wick Lane
Christchurch
Dorset BH23 1HX
Email: bookings@thomastripp.co.uk
Telephone: 01202 490498
2. Information We Collect
We may collect and process the following personal information:
- Contact and booking information: name, email address, telephone number, group size and any dietary or accessibility requirements you provide when making a reservation or enquiry.
- Communications: records of correspondence if you contact us by email, telephone, or via our contact form.
- Website usage data: technical data such as IP address, browser type, pages visited and time spent on the site, collected via cookies and analytics tools (see Section 8).
- CCTV footage: images captured on our premises for the purposes of security and crime prevention.
- Marketing preferences: where you have opted in to receive news and event updates from us.
3. How We Use Your Information
We use your personal data for the following purposes:
- To process and manage table reservations and event bookings.
- To respond to enquiries and provide customer service.
- To send you information about upcoming events, offers and news — only where you have consented to receive this.
- To operate and improve our website using anonymised analytics data.
- To maintain the safety and security of our premises via CCTV.
- To comply with legal obligations, including licensing laws and safeguarding requirements.
4. Legal Basis for Processing
We rely on the following legal bases to process your personal data:
- Contract: processing necessary to fulfil a reservation or booking you have made with us.
- Legitimate interests: operating our business, managing security, and improving our services — provided these interests are not overridden by your rights.
- Consent: where you have specifically agreed to receive marketing communications. You may withdraw your consent at any time by contacting us.
- Legal obligation: where we are required to process data to comply with applicable law.
5. Data Retention
We retain your personal data only for as long as necessary for the purposes for which it was collected:
- Booking and reservation records: up to 12 months following your visit.
- CCTV footage: typically 30 days, unless retained for an ongoing incident or investigation.
- Marketing data: until you withdraw your consent or request deletion.
- Legal and financial records: as required by applicable legislation (typically 6 years).
6. Sharing Your Data
We do not sell your personal data. We may share it with:
- Service providers: third parties who assist us in operating our business (e.g. booking platforms, email providers), who are bound by data processing agreements and may only use your data on our instructions.
- Legal and regulatory authorities: where we are required to do so by law, including the police, licensing authorities or HMRC.
- Quay Hospitality Group: other entities within our group where necessary for the operation of the business.
We do not transfer your data outside the UK or European Economic Area without appropriate safeguards in place.
7. Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
- Right of access: to request a copy of the personal data we hold about you.
- Right to rectification: to request correction of inaccurate or incomplete data.
- Right to erasure: to request deletion of your data, subject to legal obligations.
- Right to restrict processing: to request that we limit how we use your data in certain circumstances.
- Right to data portability: to receive your data in a structured, machine-readable format where applicable.
- Right to object: to object to processing based on legitimate interests or for direct marketing.
- Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time.
To exercise any of these rights, please contact us at bookings@thomastripp.co.uk. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
8. Cookies
Our website uses cookies — small text files stored on your device — to help us understand how visitors use the site and to improve your experience. We use:
- Essential cookies: necessary for the website to function correctly.
- Analytics cookies: to collect anonymised information about how our site is used (e.g. via Google Analytics). No personally identifiable information is stored.
You can control and manage cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the website. For more information about cookies, visit allaboutcookies.org.
9. Third-Party Links
Our website may contain links to third-party websites (such as Facebook and Instagram). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be published on this page with the date it was last updated. We encourage you to check this page periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Quay Hospitality Group — The Thomas Tripp
10 Wick Lane, Christchurch, Dorset BH23 1HX
Email: bookings@thomastripp.co.uk
Tel: 01202 490498
